Effective Date: 01-03-2024

1. Introduction

Welcome to [Mantra Handicrafts ] (referred to as “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.mantracraftstore.com (the “Site”) and make purchases from us.

2. Information We Collect

We may collect the following types of information:

• Personal Information: When you create an account, place an order, or contact us, we may collect personal information such as your name, email address, phone number, shipping address, and payment information.
• Non-Personal Information: We may also collect non-personal information such as your browser type, IP address, and browsing behaviour on our Site through cookies and similar tracking technologies.

3. How We Use Your Information

We may use your information for the following purposes:

• To process and fulfill your orders
• To communicate with you about your order and respond to your inquiries
• To improve our products, services, and website
• To send you promotional materials and updates, if you have opted to receive them
• To prevent fraud and ensure the security of our Site

4. Disclosure of Your Information

We may share your information in the following situations:

• With Service Providers: We may share your information with third-party vendors who provide services on our behalf, such as payment processors, shipping companies, and marketing services.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

6. Data Security

We take the security of your personal information seriously. We implement reasonable technical and organizational measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

7. Third-Party Links

Our Site may contain links to third-party websites. We do not control these websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with a new effective date. We encourage you to review this Privacy Policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Mantra Handicrafts
Elgin Street, Central Hong Kong

+852 65492201