Thank you for shopping with us! We take pride in our handmade handicrafts and strive to ensure you are completely satisfied with your purchase. Please read our Return and Refund Policy carefully before making a purchase.
1. Eligibility for Returns
- Defective or Damaged Items: If your item is defective or damaged upon arrival, you may return it for a full refund or exchange. Please contact us within 14 days of receiving your order.
- Wrong Item Sent: If we send you the wrong item, we will gladly replace it or provide a full refund .
- Change of Mind: Due to the nature of handmade items, we do not accept returns or exchanges for items simply because you changed your mind. Please choose carefully.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at info@mantracraftstore.com with your order number and a brief description of the issue within 14 days of receiving your order.
- Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return the item.
- Packaging: Please pack the item securely in its original packaging, including all accessories, tags, and documentation.
- Shipping: Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.
3. Refund Process
- Once we receive your returned item and verify its condition, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
- Please note that shipping costs (30% of the total purchase amount) are non-refundable unless the return is due to our error.
4. Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
5. Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom or personalised items
- Sale items
- Gift cards
6. Contact Us
If you have any questions or concerns about your order or our Return and Refund Policy, please contact us at:
- Email: info@mantracraftstore.com
- Phone: 00852 65492201 (Hong kong ) 009841321806 (Nepal)
7. Changes to This Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website.
Common Questions About Our Policy
Find answers to frequently asked questions about our return and refund policy to help you shop with confidence.
What is the time frame for returning an item?
You can return an item within 7 days of receiving your order, provided it is in its original condition.
How do I initiate a return?
To start a return, contact our customer service team with your order number and reason for return. They will guide you through the process.
Are shipping costs refundable?
Shipping costs are non-refundable unless the return is due to an error on our part.
How long does it take to process a refund?
Refunds are processed within 7-10 business days after we receive the returned item.
Can I exchange an item instead of returning it?
Currently, we do not offer exchanges. You may return the item and place a new order for the desired product.
What if my item arrives damaged?
If your item arrives damaged, please contact us immediately with photos of the damage. We will arrange for a replacement or refund.